Access Holding

Working Student-User Helpdesk (m/f/d)

  • Art: Teilzeit
  • Angelegt: vor 1 Monat
  • ab: 01.06.2020
  • Bewerben:

Standort: Kaiserin-Augusta-Allee 14 , 10553 Berlin


AH Job title: Working student- User Helpdesk (m/f/d) Access Microfinance Holding AG („AccessHolding“) was established in 2006 by a group of international shareholders from the public and private sector. Our partners include among others the European Investment Bank, the International Finance Corporation, and KfW Development Bank. The business purpose of AccessHolding is to build up and control a network of commercial banks in developing and transition countries (the “AccessGroup”) with a target group focus on micro, small and medium-sized enterprises (MSMEs). The AccessGroup currently comprises ten financial institutions located in Sub-Saharan Africa, Central Asia, the Caucasus, and South America and employs close to 5.600 staff serving more than 1.5M clients. The head office of AccessHolding, the parent company of the Group, is located in Berlin, Germany. To support the daily operations of our Berlin office, we are currently seeking to strengthen our international and dynamic technology team in Berlin with a

Working Student- User Helpdesk (m/f/d)

working student opportunity (expected 20 hours per week)

Tasks & Requirements

As a working student, you will be a part of our 30 people technology team. You will contribute to our success through resolving incoming end user requests. You will also be one of the main points of contact for our local employees, you will be expected to adapt a hands-on approach on the desktop level.

You will have a chance to work with and learn from our senior helpdesk colleagues in Berlin. With their continuous support and guidance, you will actively resolve problems with the help of diagnostic and request tracking tools. In addition, you will also collaborate with multiple departments as well as external vendors.

The skills and experience you need:

  • You are an enrolled student in a suitable relevant field of study (tech, IT related fields)
  • Interest in or experience with Databases, Database Management Systems (MSSQL Server, MySQL, PostgreSQL, etc.), PL/SQL, Transact-SQL is welcomed
  • Advanced English skills required
  • Ability to work with high precision and attention to detail
  • Interpersonal and communication skills with a focus on rapport, listening and questioning
  • Analytical and problem-solving skills
  • Ability to document, record and research

While working with us you will have a chance to gain:

  • Extensive experience in help desk problem solving process
  • Experience in documenting end user identification information
  • Experience in building a rapport with help desk users
  • Experience in prioritizing, scheduling and escalating executive tasks
  • Experience in aiding problem resolution through researching software updates
  • Ability to identify and learn the software and hardware used by the organization
  • Experience in preventative maintenance
  • Experience with diagnostic and request tracking tools
  • Experience creating FAQs, guidelines and other user related document
  • Experience working in a highly international environment

How to apply

If you are interested in taking on this challenge and would like to join our team, please apply online submitting a CV, motivation letter and respective certificates.