Financial Customer Service Agents (m/f/d) in full-time or part-time

You will be responsible for:

• Provide excellent advice and support for our customers regarding all product-related questions
• Responding customer enquiries via the communication channels phone and e-mail
• Identify and report any potential for product improvement to your team leader
• Establish and maintain a good working knowledge of the relevant processes
• Working openly and collaboratively with other team members with different cultures and mentalities

Your skills:

• Excellent communication skills, both verbal and written
• Ability to speak English and one (+) additional language: Spanish, Italian, French or German
• Working experience in professional customer care is a plus
• A pronounced service- and solution-oriented mindset
• Working independently and being flexible
• Active listening and empathy competence

We offer you…

A cooperative partnership. Quality is our ambition, commitment and creativity are our driving forces, finding solutions is our business – you demand, we deliver. We are people who do not just do a job – we are people who get involved and play a part, with competence and pleasure. Through this we create jobs that are valuable – in every respect!