arvato services Berlin GmbH

Financial Customer Service Agents (m/f/d) in full-time or part-time

  • Art: Vollzeit
  • Angelegt: vor 1 Monat
  • ab: 26.07.2019
  • Bewerben: https://career5.successfactors.eu/careers

Standort: Wohlrabedamm 30, 13629 Berlin

You will be responsible for:

  • Provide excellent advice and support for our customers regarding all product-related questions
  • Responding customer enquiries via the communication channels phone and e-mail
  • Identify and report any potential for product improvement to your team leader
  • Establish and maintain a good working knowledge of the relevant processes
  • Working openly and collaboratively with other team members with different cultures and mentalities

Your skills:

  • Excellent communication skills, both verbal and written
  • Ability to speak English and one (+) additional language: Spanish, Italian, French or German
  • Working experience in professional customer care is a plus
  • A pronounced service- and solution-oriented mindset
  • Working independently and being flexible
  • Active listening and empathy competence

We offer you…

A cooperative partnership. Quality is our ambition, commitment and creativity are our driving forces, finding solutions is our business – you demand, we deliver. We are people who do not just do a job – we are people who get involved and play a part, with competence and pleasure. Through this we create jobs that are valuable – in every respect!